SKYLIFE TRAVEL CLIENT SURVEY QUESTIONNAIRE

Dear customer,

This questionnaire has been designed to evaluate the services provided to you by Skylife Travel staff. Our main purpose is to obtain continuous improvement on Skylife Travel service and quality according to your comments & suggestions. We are open to any criticism and believe that it is your satisfaction we are dedicated to. We would be grateful if you could fill out this questionnaire form with your valuable comments at a suitable time. We thank you very much in advance for taking your time to answer these important questions.

Faithfully Yours,

Skylife Travel Business Development Group.

PS. All information will be kept confidential by Managing Director only.

 CLIENT SURVEY QUESTIONNAIRE 14 May, 2008
Please answer below questions considering 5 as the best score as per your satisfaction with Skylife Travel (ST).
Desciption Rating
How much are you satisfied co-operating with Skylife Travel?
1
 2
 3
 4
 5
If you are not satisfied with ST service, please write the reason…
Would you recommend ST to others?
1
 2
 3
 4
 5
How would you rate the value of money for the services you receive from ST?
1
 2
 3
 4
 5
How quick can you reach the ST personnel you need to communicate?
1
 2
 3
 4
 5
If / when you cannot reach the person you need, are you contacted back?
1
 2
 3
 4
 5
How much are you satisfied with our after office hours-24/7 services?
1
 2
 3
 4
 5
How easy do you inform our staff for your requirements and complaints?
1
 2
 3
 4
 5
How quick do you receive reply to your requirements and complaints?
1
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 3
 4
 5
How quickly do our agents pick up the phone? Our standard is within 20 sec or 3 rings.
1
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 5
How quickly do our agents reply your e-mails? Our standard is 30 minutes.
1
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 5
How efficient do you find our consultancy, suggestions, alternatives, solutions?
1
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 3
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 5
Please write if you have any suggestions, comments…
How do you find our after purchase, follow up service for each passenger?
1
 2
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 5
How do we assist you on lost baggage issues?
1
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 5
Does our staff serving you have enough knowledge to answer your questions?
1
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 5
How friendly and helpful is ST personnel?
1
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 5
How professional do you find our staff?
1
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 5
How punctual is our delivery service?
1
 2
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 5
Deos ST staff inform you news impacting travel and your co-operation with ST?
1
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 5
How useful are travel news you receive from our Corporate Communication Department (CCD)?
1
 2
 3
 4
 5
If you would like to subscribe to our CCD, please write your e-mail address
How often do you visit www.skylife-travel.com?
1
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 5
How useful do you find ST web-site?
1
 2
 3
 4
 5
How would you rate the performance of ST accountant department?
1
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 3
 4
 5
Please write if you have any suggestion, comment, requirement for accounting purposes
If you do not choose ST for your travel related services partly, please advise the reason/s and describe the fields e.g.accommodation, transport, visa
Please advise if there are some other aspects that you would recommend us to look at/review/add?

Results from this survey will be kept confidential by Skylife Travel MD and your individual responses will remain anonymous.

However, if you would like to be contacted by us regarding a specific question or concern, please provide your contact information below.

Full Name
Address
City
Country
Email
Telephone
Date of birth
What is the specific question/concern you would like to discuss with Skylife Travel?