Help/FAQ Print

You can find a lot of solutions and decisions to your questions in our FAQ section which is very useful for getting information about the rules, prices and other information that applies to the airlines, hotels, travel agencies and others.

 

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HELP

This site is designed to help and assist our customers with their questions and requirements. Please find below some useful information and Dr. Sky’s receipts to frequently asked questions of our customers.

Travel Traffic is broadly categorized into "seasons". The Date you depart from your departure city determines the season you would be traveling in and NOT when you make your reservation or purchase your ticket. Few airlines price their fares based on the date of departure, travel AND the return date of travel.

In Coach class, different airlines have different "designated letters" (inadvertently called classes) to be booked for consolidated fares. e.g. B, G, K, L, Q, V, W, etc. These are ALL STILL COACH CLASS.
If seats are unavailable in lets say "V" on a certain date, sometimes you can book let's say "B" for a premium. You would be still traveling Coach by paying the premium.
Therefore it is advised to book and reserve in advance to avoid paying premiums when there are a shortfall of seats.

Dr. Sky, How do I make a reservation through your web-site? ^ top
From our directory, choose the airline, hotel or rent a car service and click on "Reservations". You will be taken into a Secure Server reservation form. On the form, just follow the instructions.
How long does it take to request a reservation? ^ top
About 2 minutes.
Can I make a reservation directly through the hotel, airline or other service companies? ^ top
You can, but the prices displayed on Skylife-Travel.com are available only through our service. If you make a reservation at the hotel, airline or other services directly, except for airlines you will be charged about 20% to 50% more.
When do you check availability at the hotels? ^ top
We check availability only at the point of making a reservation. If the hotel of your choice is not available AND you give us a permission (see reservation form) to reserve another hotel at comparable price and standard, we will do so. Please remember that by combining "availability check" and "reservation" into a one step, we cut on our cost of operations and thus we can offer you much cheaper prices.
Are taxes and breakfast included at your hotel rates? ^ top
Yes. Unless noted otherwise, all taxes and breakfast are included.
Do you offer additional discounts for senior citizens, students, airline employees, etc.? ^ top
No. You will find that our prices are already heavily discounted; consequently, we can not offer any additional discounts.
Are Your prices by room or by person? ^ top
All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.
How can you offer services at such discounted prices? ^ top
We have teamed up with global partners who have negotiated these favorable prices with using a big BUYING POWER.
Will you confirm that my reservation was made? ^ top
Yes. We confirm all reservations through e-mail in 2 working days. You can also check your bookings after entering your ID and password in the "Reservations"section. Please note, if your reservation is made before or during a holiday in the related city, it may take 3 working days to confirm it.
Will you confirm my reservation by fax or phone? ^ top
If you are in Baku we can send the original service voucher or fax the itinerary form to you. Otherwise we make confirmations only by e-mail so please make double sure that you have provided us the correct e-mail address. Please note service companies like hotels and car rent will not accept the fax copy of the service voucher. So you need to print out the voucher we send you by e-mail and deliver the hard copy to the hotel or rent a car service if you do not have the original voucher in hand.
When will I get Azerbaijan visa? ^ top
It depends on the specific Azerbaijan consulate which processes your visa application. Consequently, please check with your local Azerbaijan consulate to verify how much time it takes. Usually you can obtain the visa upon arrival at Baku International airport. We will send you invitation letter for free if you have a fully paid hotel booking in Azerbaijan with us at least for 3 nights.
Can I receive a confirmation directly from the Hotel? ^ top
Yes, you can but you would need to call/fax the hotel yourself. Simply, wait for our confirmation by email. Once you receive it, contact the hotel (contact details for hotels are provided in "Hotels"section.)
Can I receive a confirmation letter directly from the hotel? ^ top
Unfortunately, No. If you travel to Azerbaijan, the Azerbaijan foreign ministry is currently requesting confirmation from a licensed Azerbaijan tour operator. A confirmation from a hotel will no longer provide sufficient support for issuing of a visa. Our confirmation number is generally acceptable to Azerbaijan consulates, although sometimes you may need to submit a formal visa support letter which we can obtain on your behalf at a cost of $30 per letter. (if you do not have a hotel confirmation with us) One letter is needed for each booking and can cover all passengers on one booking. Please request this at the earliest opportunity if it is needed for the consulate that you are using to obtain your visa.
What is your cancellation policy? ^ top
If you make your reservation and cancel 3 or more business days before your reservation is due, we will charge your credit card 5 USD administrative fee. However, if you cancel your reservation less than 3 working days before your reservation, we will charge you for the first unused day-night (no show penalty). Consequently, be sure that your travel plans are quite solid before using our service.
Do I need a credit card to make a reservation? ^ top
If you are not able to pay cash or with bank transfer "Yes".
What if I am afraid of sending you my credit card information? ^ top
We solved this problem by setting up a secure server which encrypts your information while in transit over the internet.
When exactly is my credit card charged? ^ top
Unless specified otherwise on the reservation form, your credit card is charged about 3 working days BEFORE your arrival.
Who will charge my credit card? ^ top
Skylife Travel. Please feel free to contact us. Our contact details are mentioned in the web-site.
What if I am still afraid of sending my credit card information? ^ top
We also give you an option of faxing us your reservation request. Please fill out the reservation form completely, print it out and fax it to us: +99 412 4921055.

More questions?
Please ask This e-mail address is being protected from spambots. You need JavaScript enabled to view it and he will get back to you with answer promptly.
 
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